1. Who we are

This Privacy Policy explains how Zalcoon General Trading FZC LLC, trading as Zalcoon (“Zalcoon”, “we”, “us” or “our”), collects, uses, shares and protects personal data when you visit zalcoon.com, contact us, subscribe to communications or follow a link to a third-party marketplace.

Privacy contact: zalcoon@zalcoon.com | Telephone: +971 52 188 2464

2. Scope

This Policy applies to Zalcoon’s website and related forms or communications that link to it. It does not govern Amazon.ae, Noon or another marketplace. When you leave our website, the destination marketplace processes your information under its own privacy notice, cookies and terms.

3. Personal data we collect

1. Information you provide: name, email address, telephone number, message, product/ASIN, support details, photographs or attachments, newsletter preferences and records of correspondence.
2. Technical and usage information: IP address, browser and device type, language, approximate region, pages viewed, referral source, time on page, clicks and security logs.
3. Cookie and preference information: consent choices and identifiers used by necessary, analytics or advertising technologies, where enabled.
4. Marketplace referral information: campaign or attribution identifiers included in an outbound Amazon link and information Amazon makes available through its reporting tools, generally in aggregated or campaign-level form.
5. We do not ask for payment-card information or Amazon account passwords through Zalcoon.com. Purchases are completed on the destination marketplace.

4. How we use personal data

6. To operate, secure and improve the website.
7. To answer product, use, compatibility, defect or business questions.
8. To send requested newsletters or marketing and manage opt-outs.
9. To understand which website pages and campaigns lead to marketplace engagement and sales.
10. To prevent misuse, investigate incidents and protect Zalcoon, customers and the public.
11. To meet legal, regulatory, accounting and product-safety obligations.

We process personal data only where permitted by applicable law, including with consent where consent is required. You may withdraw consent for future processing at any time, although this does not affect processing already carried out lawfully.

5. Cookies and similar technologies

We may use necessary cookies to operate the site and, with your choice where required, analytics or advertising technologies to measure use and improve marketing. The cookie banner and preference centre should identify each non-essential technology, provider, purpose and duration. Rejecting non-essential cookies must be as easy as accepting them.

If Zalcoon uses Amazon Attribution links, the destination URL may contain a campaign identifier so Amazon can measure shopping activity linked to that campaign. Amazon controls information collected on Amazon.ae. See the Amazon Privacy Notice for details.

6. When we share personal data

We may share personal data only as needed with:

12. hosting, security, form, customer-support, email, analytics and professional service providers acting under appropriate instructions or obligations;
13. Amazon or another marketplace when you choose to follow an outbound link or use its services;
14. competent authorities, courts, regulators or advisers where required or permitted by law;
15. a buyer, investor or successor in connection with a genuine business transaction, subject to appropriate protection.

We do not sell personal data in the ordinary meaning of selling customer lists for money.

7. International transfers

Some service providers may process data outside the UAE. Where personal data is transferred across borders, we will use a method and safeguards permitted by applicable UAE data-protection law and will assess the destination and recipient as required.

8. Retention

We retain personal data only for as long as reasonably necessary for the purpose collected, including support, security, legal, accounting and dispute requirements. Publish an internal retention schedule before launch. As a starting point, define separate periods for contact enquiries, uploaded images, marketing consent records, analytics identifiers and security logs rather than using an unlimited blanket period.

9. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. No internet service is completely secure. If you believe information sent to us may be at risk, contact us promptly at [privacy email].

10. Your choices and rights

Subject to applicable law and exceptions, you may ask us to confirm or provide information about processing, access or obtain a copy of your personal data, correct inaccurate data, erase data, restrict or stop processing, object to certain processing, receive or transfer data where applicable, and withdraw consent. You may also opt out of marketing at any time using the unsubscribe method or by contacting us.

To make a request, email zalcoon@zalcoon.com with enough information to identify the relevant interaction. We may request proportionate verification. You may also raise a concern with the competent UAE data-protection or consumer-protection authority where applicable.

11. Children

Zalcoon.com is intended for adults shopping for household or business products. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data without the consent required by law, contact us so we can review and delete it where appropriate.

12. Third-party links

Our website may link to Amazon.ae, social platforms and other external services. A link does not mean Zalcoon controls that service. Review the destination’s privacy notice and settings before providing information.

13. Changes to this Policy

We may update this Policy to reflect changes in our services, technology or legal obligations. We will post the updated version and change the “Last updated” date. Where required, we will provide additional notice or request renewed consent.

14. Contact us

Questions or requests about this Policy can be sent to zalcoon@zalcoon.com.