1. About these Terms

These Terms govern your access to and use of zalcoon.com (the “Website”). The Website is operated by Zalcoon General Trading FZC LLC, trading as Zalcoon, of Sharjah Freezone (“Zalcoon”, “we”, “us” or “our”). By using the Website, you agree to these Terms. If you do not agree, do not use the Website.

2. Website purpose

The Website provides information about Zalcoon products, selection guidance, demonstrations, compatibility information, support and links to third-party marketplaces. Unless a page expressly offers direct Zalcoon checkout, the Website does not itself accept an order or form a sales contract.

3. Purchases on Amazon.ae or another marketplace

When you select a marketplace link, you leave the Website. Product price, availability, seller identity, delivery, payment, promotions, returns, refunds and order support are governed by the information and terms shown on the marketplace at the time of purchase. Review the exact listing and seller before ordering. Zalcoon cannot change an Amazon order from this Website.

Amazon and Amazon.ae are trademarks of Amazon.com, Inc. or its affiliates. A link to Amazon does not imply sponsorship or a relationship beyond Zalcoon products being available through the marketplace and any approved advertising or attribution tools.

4. Product information and availability

We aim to keep Website information clear and accurate, but product specifications, packaging, colours, availability and marketplace listings may change. Images may appear different because of lighting or displays. Before purchase or use, check the exact model, size, pack count, material, compatibility, warnings and seller information on the current listing and product packaging.

5. Compatibility, use and safety

Compatibility guidance is based on the information available for the identified product. Similar-looking refills and parts may not fit. Measure and compare the connection before ordering, follow the instructions and warnings supplied with the product, and stop using a damaged or unsuitable item. If you are uncertain, contact Zalcoon before purchase or use.

Website content is general product guidance and is not medical, occupational-safety or professional advice. Do not rely on a glove or other product for a regulated or high-risk use unless the exact product documentation and applicable requirements confirm suitability.

6. Intellectual property

The Website and its original text, photographs, videos, graphics, Zalcoon marks, layout and other content are owned by or licensed to Zalcoon and are protected by applicable intellectual-property laws. You may view and use the Website for personal, non-commercial shopping and product-support purposes. You may not copy, scrape, republish, sell, modify, remove notices from or commercially exploit Website content without written permission, except where the law allows.

7. Acceptable use

You must not misuse the Website, attempt unauthorized access, introduce malicious code, interfere with operation, submit unlawful or harmful content, impersonate another person, use automated means in a way that burdens the service, or use Website content to mislead customers about a product or relationship with Zalcoon.

8. Information and materials you submit

When you send a message, photo or other material, you confirm that you have the right to send it and that it does not unlawfully disclose another person’s information or infringe rights. You give Zalcoon permission to use the material only as reasonably necessary to answer the request, investigate a product issue, improve support or meet legal obligations, in accordance with the Privacy Policy. Do not send passwords, payment-card details, identity documents or unnecessary sensitive information.

9. Third-party services and links

Third-party sites and services are controlled by their operators. We are not responsible for their content, availability, privacy practices or terms. A link is provided for convenience and does not, by itself, constitute an endorsement of every statement, seller or product on the destination service.

10. Website availability

We may update, suspend or withdraw all or part of the Website for maintenance, security, legal or business reasons. We do not guarantee uninterrupted or error-free access, but we will use reasonable efforts appropriate to the service.

11. Disclaimers

The Website is provided on an “as available” basis. To the extent permitted by law, we do not give warranties beyond those expressly stated. Nothing in these Terms excludes mandatory rights or remedies available to a consumer under applicable UAE law.

12. Limitation of liability

To the extent permitted by law, Zalcoon will not be liable for indirect or consequential loss arising from use of the Website or a third-party marketplace. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or other matters that applicable law requires to remain unrestricted. Marketplace order disputes should be raised through the marketplace and seller route shown on the order.

13. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in [confirm emirate/jurisdiction]. The courts of [confirm forum] will have jurisdiction, subject to mandatory consumer rights and any dispute process required by law.

14. Changes to these Terms

We may update these Terms when the Website, commerce model or law changes. The updated Terms apply from the date posted. Material changes should be communicated in a reasonable way where required.

15. Contact

Questions about the Website or these Terms can be sent to zalcoon@zalcoon.com, +971 52 188 2464].