Frequently Asked Questions
Find answers of frequently asked questions below. If you still need help, our team is ready to assist.
How do I purchase Zalcoon products if I am based in the UAE?
All Zalcoon orders for the UAE market are exclusively fulfilled through our official Amazon.ae and Noon storefront. When you find a product you like on our website, simply click the "Shop on Amazon" button. This will direct you securely to the exact product page on Amazon, where you can complete your purchase using your existing Amazon account.
Are your disposable gloves safe for people with latex allergies?
Yes. All of our premium hand protection products, including our heavy-duty nitrile gloves and standard vinyl cleaning gloves, are 100% latex-free and powder-free. This completely eliminates the risk of Type I allergic reactions, making them safe for sensitive skin in both clinical and culinary environments.
Are the microfiber pads for the spin mop washable and reusable?
Absolutely. Our high-density microfiber mop pads are designed for durability and repeated use. After cleaning, you can detach the mop pad and wash it in a standard washing machine. To maximize the lifespan of your mop refills, we recommend washing them with standard detergent (avoiding fabric softeners or bleach) and letting them air dry.
What is your return and exchange policy?
Customer satisfaction is our priority. Since all transactions and shipping are handled via Amazon.ae and Noon, all Zalcoon purchases are fully protected by Amazon’s comprehensive return and refund policy. If you receive a damaged item or are unsatisfied with your purchase, you can effortlessly initiate a return or exchange directly through your Amazon.ae "Your Orders" dashboard.
What are the shipping times and delivery costs?
Because we partner with Amazon.ae and Noon for all our fulfillment, our customers benefit from Amazon's and Noon's world-class logistics. Delivery times and shipping costs are calculated at checkout on Amazon. If you are an Amazon Prime member in the UAE, your Zalcoon products are eligible for fast, free shipping, including Same-Day or Next-Day delivery in major emirates like Dubai and Abu Dhabi.
How do I know which glove size to order?
Our nitrile and vinyl gloves range from Extra Small to XL to ensure a secure fit for any task. A properly fitting glove should feel snug but not restrict your hand movement. We recommend checking the detailed sizing chart provided in the image gallery on our Amazon product pages to find your perfect measurement.
Will the Zalcoon spin mop accessories fit other mop brands?
While our replacement mop handles, mop rods, and microfiber heads are specifically engineered to provide peak performance with the Zalcoon spin mop bucket system, our round and triangle mop refills do feature universal sizing that is broadly compatible with several major floor care systems on the market. Please check the exact dimensions on the product page before purchasing for a non-Zalcoon system.
Can I place bulk orders for my restaurant, clinic, or salon?
Yes, we frequently supply commercial businesses across the UAE. You can easily purchase bulk quantities directly through our Amazon.ae storefront. If you require extremely high volumes or have specific B2B procurement questions, please reach out to our team via the form on our Contact Page, and a representative will assist you.